Warranty Register

Ergothrone Product Warranty Guide

At Ergothrone, our commitment goes beyond just delivering ergonomic solutions — we aim to ensure lasting comfort and support well after your purchase. When you choose Ergothrone, you're not just buying a product; you're gaining peace of mind through our reliable and customer-centric warranty service.

✅ Warranty Duration

All Ergothrone products purchased on or after Jan 1, 2026, are protected by a limited warranty of either 3 or 5 years, based on the specific model and type. 

What’s Included:

• Moving and functional parts are protected under the warranty.
• Our service team will determine whether repair or replacement is required after assessing the issue.
• If the exact replacement part is not available, a compatible part may be provided at a discounted price.

Service Options:

• Depending on your location, we’ll either dispatch spare parts directly to you or arrange a technician visit.
• You also have the option to self-install replacement parts with our support. Labour costs for third-party services are not included.
• Out-of-warranty parts can be purchased separately, subject to availability.

Warranty Validity:

• The warranty is only valid for the original buyer.
• If you transfer ownership, warranty coverage continues only with the original order ID and start date.
• Refurbished items follow warranty terms provided in their respective listings, typically valid for 6 months.

🛠️ Included Under Warranty

Chair:

• Synchro and tilt mechanisms
• Hydraulic height adjustment systems
• Wheel Base, wheels
• Armrests
  

• General wear and tear (e.g., fabric fading, scratches, dents, foam flattening)
• Damage from misuse, mishandling, or unauthorized alterations.
• Issues caused by self-assembly or third-party services.
• Cosmetic defects that don’t affect usability.