Legal
Privacy Policy
Your data is yours. Here's exactly how we handle it.
What we collect
- Contact info: name, phone number, email address, shipping address.
- Login credentials for your NeuArc account.
- Order & purchase details: items bought, order date, price, transaction status.
- Payment info is never stored on our servers — it is securely handled by trusted payment gateways like Cashfree.
- Surveys & feedback (optional): demographic info, product preferences, etc..
- Cookies: data stored in your browser to personalize your experience (e.g., recent views, wishlist, login state).
- Session logs: traffic source, IP address, device/browser/OS info, usage timestamps.
- Third-party sign-ins: Facebook, Google, etc. (basic public profile info may be shared).
- Customer interactions: emails, queries, chats, disputes
How we use your data
- To process orders and deliver your products smoothly.
- To provide timely updates on order status, shipping, product info, and more.
- To inform you about deals, product launches, or brand updates (you can opt out anytime).
- To analyze user behavior in order to improve our site and service quality
- To power features like wishlists, product recommendations, and cart memory using cookies.
- To detect and prevent fraud, abuse, or unauthorized access.
- To comply with legal obligations, resolve disputes, enforce policies, or defend against legal claims.
Some data may be shared with:
- Trusted affiliates or logistics partners involved in fulfilling your order.
- In case of a merger or acquisition, data may be responsibly transferred to the new entity.
- We do not sell or rent your personal information to anyone. Ever.
📴 Opting Out
Don’t want to receive marketing emails or updates? Simply email us at support@ergothrone.in and we’ll unsubscribe you from all non-essential communications.
❓ Questions or Concerns?
If you have any questions about this privacy policy or how your data is used, feel free to reach us at:
📩 support@ergothrone.in
We’re always happy to help.