Privacy Policy

1. Contact info: name, phone number, email address, shipping address.
2. Login credentials for your NeuArc account.
3. Order & purchase details: items bought, order date, price, transaction status.
4. Payment info is never stored on our servers — it is securely handled by trusted payment gateways like Cashfree.
5. Surveys & feedback (optional): demographic info, product preferences, etc..
6. Cookies: data stored in your browser to personalize your experience (e.g., recent views, wishlist, login state).
7. Session logs: traffic source, IP address, device/browser/OS info, usage timestamps.
8. Third-party sign-ins: Facebook, Google, etc. (basic public profile info may be shared).
9. Customer interactions: emails, queries, chats, disputes

• To process orders and deliver your products smoothly.
• To provide timely updates on order status, shipping, product info, and more.
• To inform you about deals, product launches, or brand updates (you can opt out anytime).
• To analyze user behavior in order to improve our site and service quality
• To power features like wishlists, product recommendations, and cart memory using cookies.
• To detect and prevent fraud, abuse, or unauthorized access.
• To comply with legal obligations, resolve disputes, enforce policies, or defend against legal claims.

Some data may be shared with:

• Trusted affiliates or logistics partners involved in fulfilling your order.
• In case of a merger or acquisition, data may be responsibly transferred to the new entity.
• We do not sell or rent your personal information to anyone. Ever.

Don’t want to receive marketing emails or updates? Simply email us at support@ergothrone.in and we’ll unsubscribe you from all non-essential communications.

If you have any questions about this privacy policy or how your data is used, feel free to reach us at:

📩 support@ergothrone.in

We’re always happy to help.